Terms of Service

• "Company," "we," "our" means Myco Ops, Inc.
• "Customer," "you," "your" means the individual or legal entity entering into these Terms.
• "Service" means the Myco Ops multi-tenant SaaS platform, including all features, APIs, and associated documentation.
• "Customer Data" means all data submitted, uploaded, or generated within the Service by or on behalf of the Customer.
• "Aggregated Data" means de-identified, anonymized, and aggregated data derived from Customer Data that does not identify the Customer or any individual.
• "Insights" means analyses, benchmarks, predictive models, and industry intelligence derived from Aggregated Data.
• "Authorized Users" means employees, contractors, and agents of the Customer who are authorized to access the Service.

2.1 Accurate Information and Credentials

You agree to provide accurate, current, and complete information during registration and to maintain the confidentiality of your account credentials. You are responsible for all activity that occurs under your account.

2.2 Eligibility

You must be at least 18 years of age and have the legal authority to bind your organization to these Terms. By registering, you represent that both conditions are met.

2.3 Suspension and Termination

The Company may suspend or terminate your account for violations of these Terms, conduct that poses a security risk to the Service or other customers, or 12 consecutive months of inactivity.

2.4 Tenant Isolation

Each account operates within an isolated tenant environment. You may not attempt to access, query, or interfere with the data or resources of any other tenant.

3.1 Platform Capabilities

Myco Ops is a cloud-based platform designed for commercial mushroom farming operations. Core capabilities include:

• Cultivation workflow tracking and block lifecycle management
• KPI calculation and performance dashboards
• Recipe and substrate management
• Environmental monitoring and data logging
• Inventory and supplier registry
• Mobile data entry via barcode and QR code scanning
• Third-party integrations including QuickBooks, Shopify, and WooCommerce
• Data import and export capabilities

3.2 Service Updates

The Company may update, modify, or discontinue features of the Service at any time. For material changes that adversely affect existing functionality, we will provide at least 30 days' advance notice.

4.1 Subscription Requirement

Access to the Service requires an active paid subscription. Available tiers and their respective features and limits are described on the pricing page or in a separately executed Order Form.

4.2 Billing and Non-Refund Policy

Subscriptions are invoiced in advance on a monthly or annual basis. All fees are non-refundable except as expressly provided in these Terms or as required by applicable law.

4.3 Price Adjustments

The Company may adjust subscription pricing with at least 60 days' written notice. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

4.4 Late Payment

Overdue balances accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower). Accounts more than 15 days overdue may be suspended until payment is received.

5.1 Retention of Ownership

Customer retains all right, title, and interest in and to Customer Data. The Company acquires no ownership rights in Customer Data by virtue of these Terms.

5.2 License to Company

Customer grants the Company a non-exclusive, worldwide, royalty-free license to access, process, store, and use Customer Data solely to: (a) provide and maintain the Service; and (b) exercise the rights described in Section 7 of these Terms.

5.3 Customer Warranties

Customer warrants that it has all rights, licenses, and consents necessary to submit Customer Data to the Service and to grant the license in Section 5.2.

6.1 Company Ownership

The Service, including all underlying software, algorithms, predictive models, user interface designs, documentation, and trademarks, is and remains the exclusive property of Myco Ops, Inc.

6.2 Limited License

The Company grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the subscription term solely for Customer's internal business operations. No other rights are granted.

6.3 Feedback

Any feedback, suggestions, or ideas Customer provides regarding the Service may be freely used by the Company without restriction or compensation to Customer.

7.1 Internal Use

The Company may use Customer Data internally to: monitor platform performance; refine algorithms and KPI calculations; develop new features; and optimize cultivation recommendations provided to customers.

7.2 Process Insights

The Company derives Insights covering cultivation best practices, environmental correlations, substrate effectiveness, supply chain forecasting, and contamination pattern analysis. Insights specific to a single customer are shared with that customer only. Cross-customer Insights derived from Aggregated Data are the exclusive property of the Company.

7.3 Aggregated Data Licensing to Third Parties

The Company may license Aggregated Data and Insights to third parties, including but not limited to:

• Substrate and supply vendors seeking market intelligence
• Industry associations and trade groups
• Agricultural technology companies
• Financial analysts and investment firms
• Government agencies and research institutions

7.4 Anonymization Standards

Before any Aggregated Data is licensed to third parties, the Company applies the following anonymization standards: removal or cryptographic hashing of all direct identifiers; application of k-anonymity and differential privacy techniques; a minimum dataset size of five (5) accounts per cohort; and an independent re-identification risk assessment.

7.5 Opt-Out Rights

7.5.1 How to Opt Out

Customer may opt out of third-party Aggregated Data licensing by submitting a written request to support@getmycoops.com or by toggling the "Data Sharing" preference in account settings. Opt-out takes effect within 30 days of a valid request.

7.5.2 Scope of Opt-Out

Opting out of third-party Aggregated Data licensing does not affect the Company's rights under Section 7.1 (internal use) or Section 7.2 (process insights), which are necessary for service delivery.

7.5.3 Prospective Effect

Opt-out is prospective only. Data already incorporated into anonymized, aggregated datasets and shared with third parties prior to the opt-out effective date cannot be recalled.

7.6 No Sale of Identifiable Data

The Company will never sell, rent, or license Customer Data in identifiable form to any third party without the Customer's explicit, separate written consent.

8.1 Privacy Policy

The Company's Privacy and Data Policy is incorporated into these Terms by reference and governs the collection, use, and protection of personal data.

8.2 GDPR Roles

For customers located in the European Economic Area (EEA), United Kingdom, or Switzerland: the Company acts as a Data Processor and Customer acts as the Data Controller with respect to Customer Data, as those terms are defined under the General Data Protection Regulation (GDPR).

8.3 Data Processing Agreement

A Data Processing Agreement (DPA) incorporating Standard Contractual Clauses (SCCs) is available upon request for customers subject to GDPR. Contact support@getmycoops.com.

8.4 Customer Obligations

Customer is solely responsible for providing appropriate privacy notices to its personnel and end-users and for obtaining any consents required under applicable data protection law prior to submitting data to the Service.

9.1 Communication Categories

The Company sends the following categories of communications:

• Transactional — Account creation, password reset, billing receipts, security alerts. Required for service delivery; cannot be disabled.
• AI Insights & Recommendations — Contamination risk alerts, yield recommendations, predictive notifications. Enabled by default; may be disabled.
• Industry Intelligence — Market benchmarks, industry analyses, best-practice guides derived from Aggregated Data. Enabled by default; may be disabled.
• Product Updates — New features, platform changes, scheduled maintenance. Enabled by default; may be disabled.
• Marketing Communications — Promotional content and offers. Disabled by default; requires explicit opt-in per GDPR Article 7.

9.2 Opt-Out Mechanism

9.2.1 How to Opt Out

Preferences may be managed via Settings > Notifications or by using the one-click unsubscribe link in any non-transactional email.

9.2.2 Effective Timing

Preference changes take effect within 24 hours of submission.

9.2.3 Independent Categories

Each communication category is managed independently. Opting out of one category does not affect others.

9.3 Consequences of Opting Out

9.3.1 AI Insights Opt-Out

Disabling AI Insights communications means you will no longer receive email or push notifications for contamination alerts, yield recommendations, cost analyses, and predictive notifications. These Insights remain accessible within the platform dashboard.

9.3.2 Industry Intelligence Opt-Out

Disabling Industry Intelligence communications means you will no longer receive market benchmarks, comparative analyses, or industry best-practice guides delivered via email.

9.3.3 No Penalty for Opting Out

Opting out of any communication category never affects your core access to the Service, subscription status, pricing, or contractual rights. Value-added communications depend on the data processing activities described in Section 7. Preferences may be restored at any time.

9.4 Consent Records

9.4.1 Consent Ledger

All communication preference changes are recorded in a Consent Ledger capturing the timestamp, preference state, and method of change.

9.4.2 Consent History Requests

Customers may request a copy of their consent history via the GDPR Rights Center within the platform or by contacting support@getmycoops.com.

9.5 Frequency and Channels

9.5.1 Frequency Limits

The Company will send no more than four (4) non-transactional emails per week unless the Customer has specifically requested higher frequency communications.

9.5.2 Channels

Communications are delivered via email and in-app notifications. SMS and push notification channels may be introduced in the future and will require a separate opt-in at that time.

9.5.3 Legal Compliance

All electronic communications comply with CAN-SPAM, GDPR, and other applicable electronic marketing laws.

10.1 Security Safeguards

The Company implements commercially reasonable administrative, technical, and physical safeguards to protect Customer Data, including encryption at rest and in transit, role-based access controls, and continuous monitoring.

10.2 Breach Notification

In the event of a confirmed security breach affecting Customer Data, the Company will notify affected customers within 72 hours of becoming aware of the breach, to the extent practicable.

10.3 Security Assessments

The Company conducts regular security assessments of its infrastructure and practices. A summary of security controls is available to customers upon request.

Customer and its Authorized Users may not use the Service to:

• Engage in any unlawful purpose or facilitate illegal activity
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure
• Attempt to gain unauthorized access to other tenant accounts, data, or system resources
• Upload, transmit, or distribute malicious code, viruses, or other harmful content
• Transmit unsolicited commercial communications (spam)
• Resell, sublicense, or otherwise commercialize access to the Service without the Company's prior written consent

12.1 Company Warranty

The Company warrants that the Service will perform materially in accordance with its documentation during the subscription term.

12.2 Disclaimer of Implied Warranties

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 12.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." THE COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.3 Cultivation Outcomes

The Company does not warrant that the Service will be uninterrupted or error-free, and expressly disclaims any warranty or responsibility for cultivation outcomes, yields, or results arising from use of the platform.

13.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE.

13.2 Liability Cap

THE COMPANY'S TOTAL AGGREGATE LIABILITY TO CUSTOMER FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

13.3 Exceptions

The limitations in Sections 13.1 and 13.2 do not apply to: (a) the Company's breach of Section 7.6 (no sale of identifiable data); (b) either party's indemnification obligations under Section 14; or (c) liability that cannot be limited under applicable law.

14.1 Company Indemnification

The Company will indemnify, defend, and hold Customer harmless from third-party claims arising from the Company's breach of Section 7.6 or the Company's negligent handling of Customer Data.

14.2 Customer Indemnification

Customer will indemnify, defend, and hold the Company harmless from third-party claims arising from: (a) Customer's violation of these Terms; (b) Customer Data that infringes third-party intellectual property rights; or (c) Customer's failure to obtain required consents for data submitted to the Service.

15.1 Term

These Terms are effective upon Customer's account registration and continue until the subscription is terminated.

15.2 Termination for Convenience

Either party may terminate by providing 30 days' written notice prior to the end of the then-current billing cycle.

15.3 Termination for Cause

Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice, or upon insolvency or bankruptcy of the other party.

15.4 Data Export and Deletion

Following termination, Customer has 30 days to export Customer Data. After this window, the Company will permanently delete Customer Data from its systems within a commercially reasonable timeframe.

15.5 Survival

The Company's Aggregated Data rights survive termination. Sections 5, 6, 7, 9, 12, 13, 14, and 16 through 19 survive expiration or termination of these Terms.

16.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.

16.2 Dispute Resolution

The parties agree to attempt good-faith negotiation for 30 days before initiating formal proceedings. Unresolved disputes shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in Boston, Massachusetts.

16.3 Injunctive Relief

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information without waiving the right to arbitration.

16.4 EU Consumer Protections

Nothing in this Section limits any mandatory consumer protection rights available under European Union law.

17.1 Right to Modify

The Company may modify these Terms at any time. For material changes, we will provide at least 30 days' advance notice via email or in-app notification.

17.2 Acceptance

Continued use of the Service after the effective date of modified Terms constitutes Customer's acceptance of the changes.

17.3 Rejection

If Customer does not agree to modified Terms, Customer may terminate the subscription before the effective date without penalty.

18.1 Entire Agreement

These Terms, together with the Privacy and Data Policy and any applicable Order Form, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements and understandings.

18.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.

18.3 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of the right to enforce that provision in the future.

18.4 Assignment

Customer may not assign these Terms or any rights hereunder without the Company's prior written consent. The Company may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets, with notice to Customer.

18.5 Force Majeure

Neither party is liable for delays or failures in performance resulting from causes beyond their reasonable control, including natural disasters, governmental actions, labor disputes, or infrastructure outages.

18.6 Notices

Legal notices must be sent to the email addresses associated with each party's account. Notices to the Company must be directed to support@getmycoops.com.